TERMS OF USE

The online store http://www.tavasrotas.com, represented by SIA TAVAS ROTAS, registration number 40203444342, Lielā iela 13, Talsi, LV-3201 (hereinafter referred to as the "Seller"), provides goods and services available on the website in accordance with the following terms:

1. General Provisions

1.1. If the Buyer purchases goods and services through the website, the Distance Contract provisions apply, and they are subject to the legal norms of the Republic of Latvia.

2. Order Procedure

2.1. The Seller provides product prices and specifications on the online store. All prices are listed in euros (€). The Seller commits to sell and deliver the ordered products to the Buyer.

2.2. To place an order, the Buyer must add the selected products to the shopping cart, choose the preferred delivery method, and fill in the necessary fields in the "billing information" section. After selecting the payment method, entering the required information, and completing the payment, the order is confirmed.

2.3. The Buyer is responsible for ensuring that the entered data is correct. The Seller is not liable for incorrectly delivered goods if the incorrect information was provided by the Buyer.

2.4. The contract is considered concluded when the Buyer has made the payment, and the Seller has received it. If, for any reason, the order cannot be fulfilled, the Seller will refund the purchase amount as soon as possible.

3. Payment Procedure

3.1. Payments for goods and services in the online store are made in euros (€).

3.2. The Buyer can pay using the following methods:

  • Visa and Mastercard card payments
  • Apple Pay

3.3. All payment data entered by the Buyer is processed by the payment system provider, which guarantees the security of the payment information.

4. Delivery Procedure

4.1. Delivery within Latvia:

4.1.1. Orders within Latvia are delivered using Omniva parcel terminals or Latvijas Pasts (Latvia Post). The Buyer covers the delivery costs, which are automatically calculated and added to the order. Orders over €50 qualify for free delivery.

4.1.2. The Seller delivers the order to the Buyer within 1-10 business days. If the delivery is delayed due to the delivery service provider, the Seller is not liable but will inform the Buyer of the reason for the delay and the expected delivery time.

4.2. Delivery outside Latvia:

4.2.1. Orders outside Latvia are delivered using Latvijas Pasts (Latvia Post). The Buyer covers the delivery costs, which are automatically calculated and added to the order. Orders over €100 qualify for free delivery.

4.2.2. The Seller delivers the order to the Buyer within 5-15 business days. If the delivery is delayed due to the delivery service provider, the Seller is not liable but will inform the Buyer of the reason for the delay and the expected delivery time.

5. Right of Withdrawal

5.1. The Buyer has the right to return or exchange the purchased goods within 14 calendar days from the date of receipt under the following conditions:

  • The product has not been used
  • The product and its packaging remain in the original, undamaged condition
  • The Buyer can provide a proof of purchase document

5.2. To return the goods, the Buyer must send a request via email to info@tavasrotas.com, including:

  • Full name
  • Purchase invoice number
  • Phone number
  • Date of receipt of the product
  • Codes, names, prices, and purchase date of the items to be returned
  • Reason for the return (optional)

5.3. If the Buyer exercises the right of withdrawal, they must cover all return shipping costs. The Seller will only refund the value of the product.

5.4. The Buyer must return the product to the Seller within 7 calendar days after sending the withdrawal request. The Seller will refund the money within 14 calendar days after receiving the product. The Seller will inform the Buyer of the return location upon receipt of the withdrawal request.